Gran Melia Palacio de Isora Resort & Spa

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Informazioni sulla proprietà

Set on Alcalá’s oceanfront, Gran Melia Palacio de Isora Resort & Spa has a large salt-water infinity pool with hydromassage area and offers direct access to the beach and natural seawater swimming pools. There are subtropical gardens and boutiques. Each room or villa at Gran Melia Palacio de Isora Resort & Spa has a terrace with ocean or garden views. The private bathrooms include a large bath, hydromassage shower as well as slippers and bathrobe. There are 7 restaurants including Mediterranean, Italian, Japanese and international buffet with show-cooking. Guests have access to 8 different bars which include a piano bar, beach bar and lounge bar. The hotel also offers Red Level for Families service which offers exclusive access to the Family Lounge and additional facilities in the Red Level Family rooms. RedLevel for Families also offers private breakfast area and that the Family Lounge has playstation. Other facilities at the hotel include tennis and paddle courts, as well as a 24-hour gym, 3 freshwater swimming pools, including an adults only pool and separate children pool with a slide and a miniclub, and sunbathing areas. The children´s pool also includes a splash area. Spa facilities includes a thermal circuit, massage services and a range of health and beauty treatments. Professional entertainment for all ages throughout the day.

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Popolarità

8,9

Molto bene

Generale

15174

TripAdvisor 9/10

13062

Booking 8,4/10

1661

Expedia 8,8/10

451

Servizi principali

Spa e Centro Benessere

Hotel sulla spiaggia

Attrezzature per barbecue

Cassaforte

Business center

Set da stiro

Acquascivoli

Fax

Terrazza

Accesso Internet

Aria condizionata

Ristorante

Sala giochi

Arredo giardino

Area con giochi

Deposito bagagli

Percorso di golf

Immersioni

Servizio baby sitter

Giardino

Servizio in camera

Autonoleggio

Sevizio di lavanderia

Ciclismo

Solarium

Palestra

Internet gratuito

Salone di bellezza

Zona fumatori

Cestino per animali domestici

Scrivania

Pietanze dietetiche

Camere per famiglie

Escursionismo

Parrucchiere

Armadietti

Allarme di sicurezza

Cambio valute

Sdraio

Rilevatore di fumo

Cena a tema

Discoteca

Tennis

Tiro con l’arco

Servizio navetta

Area intrattenimento

Check-in/Check-out express

Massaggi

Accessibile in sedia a rotelle

Piscina

Aerobic

Estintore

Sicurezza 24 ore su 24

Bar

Pulizia giornaliera

Saletta TV

ATM

Camere per non fumatori

Animali ammessi

Bagno in comune

Ascensore

Sala riunioni

Ping pong

Sauna

Parking

Attrezzatura da tennis

Snack Bar

Cantina / Degustazione di vini

* Alcuni servizi possono comportare un costo aggiuntivo.

Giudizi

8.8/10 Very good

Cleanliness9/10

Staff and Service8.8/10

Amenities8.4/10

Property conditions and facilities9/10

Location7.8/10

Neighborhood8/10

Room rate10/10

10 / 10

Rachel

I have just returned from a 5 night winter break here. I have travelled extensively but this hotel is up there with some of the best i have stayed in, certainly in Europe. The staff were all extremely polite friendly and professional. The pools and grounds were beautiful, but the town outside tge horel was very limited. We decided to upgrade to all inclusive on arrival which i would recommend due to the local town being limited for dining options. The dining on offer at the hotel was absolutely great and i couldnt fault it at all. The roon was spacious and clean but a little tired looking. I would have expected more minibqr items to be included with AI. The hitel is expensive but tge quality was spot on. We had the most relaxing lovely holiday

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5 Feb 2025

6 / 10

Martha

The food was very average at best - except the nachos which were good! even the non buffet restaurants were average rather than amazing. Food was very bland. Staff were ok some lovely but most just doing their job. Often a wait to be seated Sustainability was not really featured as a priority which I would expect of any 4 star hotel in 2025. On the last night we found 2 huge cockroaches in our room- the response was to blame the near by banana plantation! We got a second room to sleep in but we had to suggest that… No compensation was offered. The music was awful The sun loungers were old and super basic with no lower angle as an option so seated or flat. The service around the adult pool was patchy On the up side it is aesthetically beautiful the spa was nice, and the weather was beautiful.

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29 Jan 2025

10 / 10

jayne

Amazing Food in a beautiful setting

A return trip to a beautiful hotel, food is amazing and location for me to enjoy the peace and lovely scenic walks is great! I enjoyed the varied sports programme with excellent Pilates and yoga sessions daily ! The staff were all so friendly and welcoming making it a very enjoyable week in the sun for me

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21 Jan 2025

10 / 10

Mark

Amazing hotel. Incredible pools and views. Would recommend. The heated family pool was very cold, but after guests raised their concerns it was eventually resolved. The staff did their best to support us and accommodate us. Can’t thank them enough for helping to make it special.

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20 Dec 2024

Information about the area

Puerto Santiago - Tenerife Sur, Spain

Located in Guia de Isora, Gran Melia Palacio de Isora is on the boardwalk/promenade, a 1-minute drive from Alcala Beach and 8 minutes from Los Gigantes Marina. This beach resort is 4.2 mi (6.8 km) from Los Gigantes Beach.

Puerto de Santiago is a coastal town in Santiago del Teide. Puerto de Santiago retains some of its old charm as a small fishing village. It was a quiet resort with a village atmosphere but there is still lots to do. But has been development and the resort is now much larger. There is a beach just south of the resort, or head inland to the Masca Valley where you can admire the views over to La Gomera or wonder at the majestic peak of Mount Teide

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What’s nearby

Tenerife Beaches - 0.5 km / 0.3 mi
Alcala Beach - 0.6 km / 0.4 mi
Playa de Baja Larga - 0.9 km / 0.6 mi
Playa de los Topos - 1.1 km / 0.7 mi
Playa la Carrera - 1.4 km / 0.9 mi
Playa de Punta Blanca - 1.5 km / 0.9 mi

Getting around

(TFS) Tenerife, Tenerife Sur Reina Sofia, ES - 30.98 km

About accommodation

Parking

Parking
Private parking
Parking on site

General

Air conditioning
Safety deposit box
Family rooms
Designated smoking area
Pets allowed
WiFi available in all areas
Non-smoking rooms
Facilities for disabled guests
Lift

Safety & security

Fire extinguishers
24-hour security
Security alarm
CCTV in common areas
Smoke alarms
Key card access
CCTV outside property

Activities

Hammam
Facial treatments
Spa facilities
Sauna
Hair styling
Themed dinner nights
Beach
Hot tub/Jacuzzi
Archery
Live music/performance
Tennis court
Kids' club
Solarium
Aerobics
Public Bath
Hair cut
Pedicure
Evening entertainment
Entertainment staff
Manicure
Personal trainer
Massage
Spa and wellness centre
Body wrap
Nightclub/DJ
Golf course (within 3 km)
Foot bath
Hair colouring
Fitness centre
Table tennis
Games room
Body scrub
Beachfront
Diving
Spa lounge/relaxation area
Waxing services
Indoor pool
Beauty Services
Tennis equipment
Cycling
Fitness/spa locker rooms
Fitness classes
Light therapy
Children's playground
Indoor pool (all year)
Hiking
Spa/wellness packages
Body treatments
Hair treatments
Fitness

Accessibility

Wheelchair accessible

Services

Barber/beauty shop
ATM/cash machine on site
Room service
Car hire
Ironing service
Private check-in/check-out
Meeting/banquet facilities
Luggage storage
Concierge service
Shuttle service
Dry cleaning
Tour desk
Daily housekeeping
Pet basket
Shared lounge/TV area
Pet bowls
Fax/photocopying
24-hour front desk
Babysitting/child services
Shuttle service (additional charge)
Currency exchange
Laundry
Business centre

Pool and wellness

Pool with view
Water slide
Swimming Pool
Swimming pool
Sun umbrellas
Sun loungers or beach chairs
Infinity pool
Heated pool
Kids' pool

Food & Drink

Snack bar
Restaurant
Bar
Kid meals
Kid-friendly buffet
Wine/champagne
Special diet menus (on request)
Fruits

Entertainment and family services

Indoor play area
Board games/puzzles

Internet

Internet services
WiFi
Free WiFi

Outdoors

Outdoor pool
Garden
Terrace
Sun terrace
Outdoor pool (all year)
Outdoor furniture
BBQ facilities

Languages

Deutsch
English
Español
Français
Italiano
Русский

About the rooms

The accommodation has 72 rooms:

General

Air conditioning
Ironing facilities
Trash cans
Safety deposit box
Iron
Tile/marble floor
Key card access
Smoke alarm
Laptop safe

Activities

Hot tub

Services

Executive lounge access
Wake-up service

Room Amenities

Socket near the bed
Sofa bed
Non-feather pillow
Hypoallergenic pillow
Feather pillow

Bathroom

Body soap
Free toiletries
Conditioner
Hairdryer
Shampoo
Shower cap
Toilet
Bath
Toilet paper
Bathrobe
Slippers
Shower
Towels
Walk-in shower
Private bathroom
Bidet
Toothbrush
Additional bathroom

Media & Technology

Satellite channels
Telephone
Flat-screen TV
iPod dock

Food & Drink

Minibar
Bottle of water

Exclusive services

Access to private pool
Free gym access
Private check-in and check-out in the executive lounge
Concierge services
Free newspapers and magazines in the executive lounge
Complimentary snacks and drinks in the executive lounge entire day

Kitchen

Coffee machine
Refrigerator
Dining table
Electric kettle

Outdoors

Terrace
Outdoor furniture

View

Sea view

Living Area

Sofa
Seating Area
Dining area

Bedroom

Linen
Wardrobe or closet

Accessibility

Upper floors accessible by elevator

Pool and wellness

Pool towels

*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 3 pools:

Pool 1

Location

Indoor

Cost

Additional charge

Pool 2

Location

Outdoor

Cost

Free

Pool 3

Location

Outdoor

Access

Kid-friendly

Cost

Free

Restaurants

Pangea Food Market

Guests only
No reservation required

Nami Asian Bistro

Guests only
Reservation required

Oasis Mediterranean

Access for guests and visitors
Reservation required

Agave

Guests only
Reservation required

L´Olio Trattoria & Pizza Bar

Guests only
Reservation required

Dúo Steakhouse

Access for guests and visitors
No reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Private

Location

On-site

Reservation

No reservation needed

Cost

10,00 € per day

Internet

Coverage

Entire property

Connection type

Wi-Fi

Price

Free

About the meal plan

All Inclusive

All-inclusive room rates at Gran Melia Palacio de Isora are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Premium alcoholic beverages included
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment
Land activities

Fitness facilities
Volleyball
Kids club

Lessons/classes/games

Aerobics
Pilates
Yoga

Entertainment

Onsite live performances

Not included

Tennis
Childcare
Spa/beauty facilities and services

Policies

Check-in

Checkin from 15:00
Minimum age for check-in: 18 years old

Check-out

Checkout before 12:00

Pets

Maximum number of pets per room 2 Service animals are allowed Pets cannot be left unattended Service animals are exempt from fees/restrictions Only dogs are allowed Pets allowed

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots are not available at this property.

Special check-in instructions

Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.

Important information

Optional fees

Fee for buffet breakfast: approximately EUR 25 for adults and EUR 10 for children
Self parking fee: EUR 10 per night
Pet fee: EUR 80 per pet, per day
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Other details

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Reservations are required for massage services. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

*The information provided about this accommodation is for informational purposes and has been supplied by the provider. It may be subject to change. We recommend verifying it directly with the accommodation.