Hotel Mercure Wien Westbahnhof

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About the property

Located next to the Westbahnhof Train and Underground Station, Hotel Mercure Wien Westbahnhof is only 700 metres from the Stadthalle event and concert location. Free WiFi is available. The Mercure Wien Westbahnhof features a large lobby, a bar offering cocktails and wines, and a sauna. The on-site restaurant Westside serves international cuisine as well as Austrian specialities. The U3 underground line takes you directly to the city centre in just 7 minutes. A shuttle bus to the airport stops in front of the hotel, and the Mariahilfer Straße shopping street is just a 5-minute walk away.

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Popularity

7.4

Good

General

6092

Tripadvisor 7/10

1422

Booking 7.5/10

3836

Expedia 7.8/10

834

Main services

Dining Area

Express Check-in/Check-out

Public transport tickets

Safe

Business centre

Breakfast room

First aid kit

Fax

Internet access

Fire extinguisher

Restaurant

Luggage room

Room service

Medical service

Bar

Housekeeping

TV lounge

Laundry service

Free Internet

Non-smoking rooms

Smoking area

Desk

Pets allowed

Elevator

Meeting room

Smoke detector

Heating

Accessible parking

Snack bar

Cellar / Wine tasting

* Some services may carry an extra charge.

Guest reviews

7.8/10 Good

Cleanliness8.2/10

Staff and Service8/10

Amenities7.2/10

Property conditions and facilities7.4/10

Location8.8/10

Neighborhood7.8/10

Room rate6.6/10

8 / 10

Ann Michelle

Liked everything about the property with the exception of the length of time it took for someone to man the bar

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21 Feb 2025

6 / 10

Graham

Just come back staying in this hotel, you get what you pay for tbh. It’s so great for tube, train and tram and main reason I choose it. Staff are great, clean & for a city break ideal. There are some draw backs, the lift motor you can hear in my room, I asked to move to a room at the edge of hotel and this really helped walls are quiet thin so at times can be noisy. I had a superior room and had to unplug lamps as nowhere to charge phones etc so more plug sockets are needed. Room needs updating but ok beds are comfy. We didn’t have breakfast felt 24 euros way to high as you can go into centre and get cheaper breakfast. So all in all great hotel with a few draw backs but every hotel has some issues with some people. Hop this helps.

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5 Jan 2025

8 / 10

Miriam

Convenient location, great transport links to all attractions. Hotel was pleasant with helpful staff. We would happily stay here again for a short weekend break.

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18 Nov 2024

10 / 10

Rhoda

Fantastic

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23 Aug 2024

Information about the area

Vienna, Austria

Vienna is the capital and largest city of the Republic of Austria. It is a beautiful romantic city and famous for its coffee culture and cafes, classical music and concert halls, historical buildings, horse-drawn carriages, and its charming streets. There is a rich cultural diversity in Vienna, and its location at the very heart of Europe makes it also an excellent starting point for travelling around Europe. Vienna an impressing city to visit, the city is dominated by the Ringstrasse, a four kilometer long boulevard which encircles the center of the city. The city is filled with modern conveniences and attractions but blanketed as well with reminders of a great historical and cultural heritage. Excellent museums, palaces, gardens, architectural triumphs, remnants of ancient inhabitants, statuary, and grand cafes blend with trendy shops, excellent restaurants, accessible musical venues, modern museums and sculpture, and upscale hotels to make Vienna a very attractive. The extensive pedestrianized streets of the old city are a delight, lined by beautiful old buildings, populated by the young and old, filled with local shops, boutiques and cafes, and with the unexpected around every turn. The center city is a UNESCO World Heritage Site. Vienna is history and music, poetry and culture, modernism and tradition, nostalgia and grandeur.

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What’s nearby

Vienna Christmas Market - 0.21 km
Stephansplatz - 0.26 km
St. Stephen's Cathedral - 0.31 km
St. Stephen's Cathedral - 0.31 km
City Center - 0.35 km
Hofburg Imperial Palace - 0.39 km

Getting around

vienna (harbour), at - 3.37 km
vienna, vienna mitte cat rail station, at - 3.69 km
vienna, hauptbahnhof wien, at - 3.33 km
(XWW) Vienna, Westbahnhoff, AT - 0.18 km
(VIE) Vienna, Wien Schwechat, AT - 19.82 km

About accommodation

Parking

Parking garage
Parking
Accessible parking
Parking on site

General

Safety deposit box
Heating
Non-smoking throughout
Designated smoking area
Pets allowed
WiFi available in all areas
Non-smoking rooms
Lift

Safety & security

Fire extinguishers
CCTV in common areas
Smoke alarms

Services

Fax/photocopying
24-hour front desk
Room service
Express check-in/check-out
Meeting/banquet facilities
Luggage storage
Dry cleaning
Tour desk
Daily housekeeping
Laundry
Business centre

Safety features

First aid kit available
Staff follow all safety protocols as directed by local authorities
Access to health care professionals
Shared stationery such as printed menus, magazines, pens, and paper removed

Transport

Public transport tickets

Reception services

Invoice provided

Physical distancing

Physical distancing rules followed
Cashless payment available

Food & Drink

Snack bar
Restaurant
Bar
Breakfast in the room
Wine/champagne

Cleanliness & disinfecting

Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Use of cleaning chemicals that are effective against Coronavirus

Food & drink safety

Delivered food is securely covered
Food can be delivered to guest accommodation
Physical distancing in dining areas

Internet

Internet services
WiFi
Free WiFi

Languages

Deutsch
English
Español
Français
Hrvatski
Magyar
Italiano

About the rooms

The accommodation has 330 rooms:

Bedroom

Linen
Cots
Wardrobe or closet

General

Air conditioning
Trash cans
Safety deposit box
Heating
Carpeted
Key card access
Smoke alarm
Laptop safe

Accessibility

Accessible by lift
Upper floors accessible by elevator

Services

Wake up service/Alarm clock
Wake-up service

Room Amenities

Socket near the bed
Clothes rack
Non-feather pillow

Bathroom

Body soap
Free toiletries
Hairdryer
Shampoo
Shower cap
Toilet
Bath
Bath or shower
Toilet paper
Bathrobe
Slippers
Towels
Shower
Private bathroom

Media & Technology

Satellite channels
TV
Telephone
Radio
Cable channels
Flat-screen TV

Food & Drink

Tea/Coffee maker
Minibar
Bottle of water

Kitchen

Coffee machine
Cleaning products
Refrigerator
Electric kettle

View

City view
Quiet street view
View
Inner courtyard view

Living Area

Seating Area
Desk

*Some services may only be available in specific rooms or upon request.

Restaurants

Westside

Access for guests and visitors
Reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Public

Location

On-site

Reservation

Reservation not possible

Cost

25,00 € per day

Internet

Coverage

Entire property

Connection type

Wi-Fi

Price

Free

Policies

Check-in

Checkin from 15:00 to 23:30
Minimum age for check-in: 18 years old

Check-out

Checkout from 03:00 to 11:30

Pets

Pets are allowed. Charges may be applicable.

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots available subject to availability at this property.

Important information

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.